Zengo Review

Zengo is the world’s first keyless crypto wallet, offering security without compromising on comfort and ease of use. In this review, I’ll cover how Zengo works and review everything you need to know about the wallet.

Zengo Review Summary

Zengo provides a wallet that offers both security and ease of use – quite an uncommon pair of qualities in the crypto world. The wallet renders private keys obsolete by securing your account on multiple devices using advanced cryptography, ensuring no single point of failure exists.

With a highly intuitive UI and additional services such as buying and swapping crypto, Zengo is a very welcome addition to the crypto wallet portfolio. That’s Zengo in a nutshell. For a complete review, keep on reading. Here’s what I’ll cover:

1. Company Overview
2. Wallet Review
3. Other Wallet Features
4. Currencies and Payment Methods
5. Supported Countries
6. Zengo Fees
7. Zengo Limits
8. Customer Support
9. Conclusion

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1. Company Overview

Zengo is a keyless mobile cryptocurrency wallet developed by Israel-based company Zengo Ltd. The company was founded by Gary Benattar, Omer Shlomovits, Ouriel Ohayon, and Tal Be’ery in 2018.

Their unique mix of engineering, security, and cryptography helped the Zengo project raise $4 million in seed funding, including Samsung’s backing. In 2021, Zengo raised $4 million and then another $20 million in an additional round of investment. With the 2022 Series A investing round raising another $24 million, Zengo managed to acquire a total of $52 million.

The Zengo wallet aims to make the crypto economy more accessible to everybody, removing technical frustrations while maintaining the highest levels of security. Late 2019 saw the release of the Zengo 2.0 keyless wallet to early adopters. In early 2022, Zengo also added support for users to connect to a variety of decentralized applications to keep users safe on web3. 

So, how does Zengo stack up against the competition?

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2. Wallet Review

From the first look at the Zengo wallet, I couldn’t wait to start trying it out.

The first thing to note is that it is a keyless mobile wallet available on Android and iOS. That means there are no private keys to worry about. You don’t even need a password to sign in!

As someone who reviews plenty of crypto platforms, I can tell you my heart sinks every time I have to create a new password or store a seed phrase. It’s a headache that Zengo solves without you having to lose control of your crypto. Read this to understand how decentralized crypto wallets traditionally secure your coins.

Security is shared between your device and the Zengo servers, meaning hackers can’t access your funds by just hacking your phone or Zengo (no single point of failure). Plus, everything is encrypted using a 3D biometric scan of your face. That’s cool.

This keyless simplicity is built into a stunning UI, which is intuitive and super simple. To register, all you need is an email address and fingerprint lock or FaceID – no password or private key complexities.

To back up your wallet, your account links to your iCloud or Google Drive and is secured with face-mapping. It’s painless to set up without the stressful processes and security warnings usually found on software or hardware wallets. Plus, you can even add a face-map of a family member or trusted person to secure your crypto if anything happens to you.

The wallet itself functions as we have come to expect from a cryptocurrency wallet. You can receive crypto using public addresses and QR codes, send funds securely, and choose from a range of coins to store your wealth. Coin support is currently limited, with a lot of big-name tokens like XRP, Solana, Avalanche, Litecoin, and Bitcoin Cash unavailable on Zengo.

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3. Other Wallet Features

Zengo Pro

While Zengo Essentials continues to be what the company calls “the most secure crypto wallet” to self-custody your assets for free, upgrading to Zengo Pro unlocks a suite of premium security features. For $9.99 per month, users access a wide array of features, including:

• A unique “inheritance-style” feature called Legacy Transfer, where you can pass on your assets to trusted friends or family members.
• Theft-protected transactions that come with multi-factor authentication.
• A built-in Web3 firewall that alerts and protects your wallet from attacks.
• Bitcoin private transaction mode.
• 24/7 priority support in 1 hour or less.
• Discounted fees of up to 50% when buying crypto on the platform.
• Additional perks, like free tax reports, discounts, and more.

Buy Crypto

A choice of cryptocurrencies can be bought using a credit or debit card within the app. Users can quickly purchase a range of coins via a MoonPay API, which deposits directly into your wallet. Additionally, for users who wish to remain anonymous, Zengo allows purchasing up to $1000 worth of crypto without giving out any personal information.

Swap

Zengo users can trade cryptocurrencies within the Swap tab. You can switch between supported coins for a competitive fee of just 0.125%. Again, it is an intuitive feature allowing trades within 30 minutes or less – depending on network speeds and coin choices.

Staking

Zengo allows users to stake Ethereum and Tezos in the app and earn interest on those assets. This allows users to earn passive income by just holding their tokens in the Zengo wallet app. For ETH, you have to “lock up” a chosen portion of your tokens while they are being staked. With Tezos, you can just click “Activate,” and you will earn interest on all your holdings.

Legacy Transfer

Zengo Pro users can take advantage of the new Legacy Transfer feature that allows you to pass on your crypto holdings to your next of kin. Users can pick a recipient who will be able to access their funds after a certain period of inactivity. This tackles a growing problem of crypto holders not being able to pass on their funds as part of inheritance plans as they do not share their keys.

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4. Currencies and Payment Methods

Currently, Zengo supports over 120 cryptocurrencies, with more to be added as the product matures. Most of the major tokens are available on the platform, such as:

• Bitcoin (BTC)
• Ethereum (ETH)
• Binance Coin (BNB)
• Tether (USDT)
• Shiba Inu (SHIB)
• Chainlink (LINK)
• Dogecoin (DOGE)
• USD Coin (USDC)

With a variety of other tokens also available, for a full list of supported tokens click here. 

Crypto can be traded for other crypto on the platform, or users can purchase crypto with fiat currency using these payment methods:

• Credit or Debit card
• SEPA and Swift bank transfers (only for customers in the EU and UK)
• Apple Pay
• Google Pay
• MoonPay
• Banxa

If you wish to sell your crypto and receive fiat currency in your bank account, you will need to use MoonPay within the Zengo app to process withdrawals, which can take up to 2 business days.

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5. Supported Countries

The wallet is available worldwide for those looking to use it specifically for storing and using cryptocurrency, with anyone over 18 being able to use the app.

There are a few countries in which you are not able to make purchases. These include:

• Bangladesh
• Cuba
• Iran
• Ivory Coast
• Myanmar
• North Korea
• Pakistan
• Panama
• South Sudan
• Syria
• Zimbabwe

As far as the US is concerned, there are a few states that are not supported at all – as well as a few states which have restrictions on buying certain cryptos. The following states are restricted from buying any crypto using Zengo:

• Hawaii
• New York
• Rhode Island
• US Virgin Islands

The following US states have restrictions on only ADA, BNB, BUSD, DOGE, ETH, MATIC & USDC:

• Louisiana
• New York
• Texas

Country restrictions only apply to buying coins with fiat currency on the platform. You can find a full list of countries here.

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6. Zengo Fees

Zengo clearly lays out all the fees related to its services on its fees and limits page.

Crypto-to-Crypto

Sending and receiving crypto is free, with only network fees applicable when sending crypto to another address. There is also no minimum or maximum amount when sending crypto.

When swapping crypto-to-crypto, fees include an up to 3% processing fee, a network fee that depends on the blockchain, and a spread of up to 2%. The minimum and maximum limits depend on the trading pair and market liquidity at the time you make your trade. 

Fiat-to-Crypto

When buying crypto using a credit or debit card, the processing fee and spread vary depending on the third-party provider you choose.

• Banxa has a 5.75% spread that includes the processing fee and a 3.99% gateway fee. You will also have to pay network fees that vary depending on the blockchain. While there are no maximum purchases, the minimum deposit amount is $50 or the equivalent in your local currency. Note that Banxa does not charge for local currency conversions. 
• Moonpay charges a 3.5% to 5% spread, a 5% processing fee, as well as a 1.99% gateway fee. It also comes with a network fee that varies depending on the blockchain, as well as a local currency conversion fee. Moonpay’s minimum deposit amount comes out to $30.
• Last but not least, we have Transak, which charges only a processing fee that ranges from 7.69% to 8.99%. Besides the usual network fee, there are no other fees like spread, gateway, or local currency conversion fees. Transak’s minimum deposit amount ranges between $20 and $30, depending on where you come from.

You are also able to buy crypto with a bank transfer, with combined fees varying based on your location and type of payment (SEPA, Wire, Pix, etc.) In general, the combined fees range from 3.9% to 6.99%, with minimum deposit amounts ranging from $30 to $100.

Crypto-to-Fiat

You can sell your crypto for fiat currency to your bank account or bank card using MoonPay. 

When selling to a Mastercard/Visa card, the service includes a processing fee of 4.5%, as well as a spread of 1%+. The service comes with a minimum transaction amount of $15. You can withdraw up to $10,000 monthly with this method.

If you sell to your bank account, you can expect to pay about 1% in processing fees and 1%+ in spread. You are required to withdraw a minimum of about $30. As for the maximum withdrawal amount, there is a daily limit of $10,000 and a monthly limit of $20,000 or equivalent. 

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7. Zengo Limits

For purchasing cryptocurrencies on Zengo you will need to verify your identity. There are 3 levels of verification, each with its own buying limit.

Level 1: Up to €150 per month

Level 2: Up to €20,000 per month

Level 3: Up to €50,000 per month

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8. Customer Support and Online Reviews

Zengo has a comprehensive help center with posts that answer almost any question you may have, along with detailed guides to help you use the service. There is also a live chat available on the site, where you can speak to a real person with an average reply time of less than 3 minutes.

There is a strong online presence with an active Twitter profile, interacting with users and the industry as a whole. I always like to see this, as it is a sign of a team keen to help and educate users rather than solely focusing on sales.

I did try to contact the company with a simple request about fees via email support, but unfortunately no response arrived in a reasonable time.

Reddit users and forums appear to be positive toward Zengo so far, with comments on its user friendly nature.

Over on the App Store, the app achieves a 4.7 rating which is great to see. There aren’t many complaints or frustrations of system bugs. With over 3,700 reviews at the time of writing, averaging 4.7 is a very positive sign for Zengo. 

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9. Conclusion

Zengo is an innovative company with a fresh product that solves the big problem of private keys and passwords. I’d say that’s a big compliment in an industry completely driven by innovation.

I love using the wallet. It’s user-friendly, intuitive, and just a joy to use while removing the technicalities and complexities of storing cryptos. It really caught my attention.

It’s packed with additional features, too, including easy coin staking and interest, which is another step ahead of many competitors.

The supported coins are already big enough to cover most users, although it will be good to see a few more options in the future. The lack of Litecoin support, among a few other tokens, was a little frustrating.

I’ve looked at a lot of cryptocurrency wallets over the years and Zengo appears to be one of the best yet. Passwords and private keys are eradicated, and the UI is ridiculously simple. It is definitely worth a go if you are looking for a secure mobile cryptocurrency wallet.